You may return the product/products that you have purchased through the website shop.gulsha.com within 14 days following the day when you have taken the delivery of your order by exercising your RIGHT OF WITHDRAWAL, WITHOUT ANY REASON AND WITHOUT PAYING FOR ANY PENALTY CLAUSE.
Your products that you want to return are required not to have lost their re-salability, not to have been damaged, to be unused, to be sent together with all their accessories, to be sent together with all their gift items, if any, and all their accessories, and boxes, bags, labels and original packages of the products are required not to have been lost or deformed.
- In order to return the product, you are required to fill in the form below and send the product back to us to our below-specified address within 14 days following the day when you have taken the delivery of your order in its original package and together with its invoice.
- Pack the products carefully for not being damaged during shipment.
- Please send your return by your local post office and all the expenses for the shipment belong to the customer.
- After your return is received and controlled by us within the return policy, return process shall be accomplished within 48 hours.
- When the return is approved, the product price shall be refunded to your credit card within the legal period of 14 days. This period starts upon receipt by gulsha of the withdrawal notice and the duration of refund transfer is at the initiative of your bank. For this reason, gulsha is not liable for the delays arising from the bank, although the price is refunded in due time.
In payments made by bank transfer, please specify in the e-mail that you send regarding your request to get a return approval, the bank details that the product price will be refunded.
Address for return: GÜLSHA KOZMETİK SANAYİ VE TİCARET ANONİM ŞİRKETİ Ayazağa Mahallesi Mimar Sinan Sokak no:21 Seba Office Boulevard A blok Kat:2 No:22 34485 Sariyer/Istanbul/Turkey Tel: 0212 485 74 29
- In order to start the cancellation process, please specify the following information in relation to the product that you want to cancel;
- The order number
- Product code
- Number of products to be cancelled and the reason for cancellation and send the same to firstname.lastname@example.org Please enclose with your e-mail your telephone number via which we can contact you.
***We would like to point out that cancellation of the order cannot be possible in case your order has been delivered to courier.